Privacy Policy
Effective Date: 02 May 2026
Last Updated: 30 September 2026
Puller (“we”, “our”, or “us”) is operated by Puller Limited. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it.
If you have any questions about this policy, contact us at info@getpuller.com.
1. Who We Are
Puller is an AI-powered B2B sales enablement platform that helps marketing and sales teams create content, run personalised sales rooms, and close more deals. Our website is located at getpuller.com.
For the purposes of applicable data protection laws, Puller Limited is the data controller responsible for your personal information.
2. Information We Collect
We collect personal information in the following ways:
a. Information You Provide Directly
- Full name and email address (when signing up, joining a waitlist, or contacting us)
- Company name and job title (optional, provided during onboarding)
- Billing information (processed securely via our payment provider — we do not store card details)
- Any information you submit through forms, surveys, or support requests
b. Information Collected Automatically
When you visit our website or use our platform, we automatically collect:
- IP address and approximate location (country/city level)
- Browser type, operating system, and device information
- Pages visited, features used, and time spent on each
- Referring URLs and search terms used to find us
- Cookies and similar tracking technologies (see Section 7)
c. Information From Third-Party Integrations
If you connect third-party tools to Puller (such as a CRM, email platform, or website), we may access relevant data from those integrations solely to provide and improve our service. We only request the minimum permissions necessary.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your Puller account
- Provide access to our platform and its features
- Process payments and manage your subscription
- Send transactional emails (account confirmations, password resets, billing receipts)
- Send product updates, feature announcements, and onboarding communications
- Send marketing and educational content where you have given consent
- Analyse usage patterns to improve our platform’s performance and user experience
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We will never use your data for purposes incompatible with those listed above without obtaining your prior consent.
4. Email Communications
By creating an account or submitting your email address on our website, you agree to receive:
- Transactional emails related to your account and subscription
- Product updates and feature announcements
- Onboarding and educational content
- Occasional marketing communications about Puller
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send. Unsubscribing from marketing emails will not affect transactional emails related to your account.
To update your communication preferences or request removal from all email lists, contact us at info@getpuller.com.
5. Data Sharing
We do not sell, rent, or trade your personal data to third parties.
We may share your information with:
Service Providers: Trusted third-party companies that help us operate our platform, including hosting providers, payment processors, analytics tools, and email delivery services. These providers are contractually obligated to protect your data and may only use it to provide services to us.
Business Transfers: If Puller is acquired, merged with, or substantially all of its assets are transferred to another company, your data may be transferred as part of that transaction. We will notify you in advance if this occurs.
Legal Compliance: We may disclose your information to law enforcement, government authorities, or other parties if required by law or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Puller, our users, or the public.
We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with applicable data protection laws.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes.
Usage data and analytics may be retained in anonymised form for longer periods to help us improve our platform.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyse how visitors use our website (via analytics tools such as Google Analytics)
- Measure the effectiveness of our marketing campaigns
- Personalise content and improve your experience
Types of cookies we use:
- Essential cookies: Required for the website and platform to function. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site. You can opt out via your browser settings or our cookie consent tool.
- Marketing cookies: Used to deliver relevant content and measure campaign performance. You can opt out at any time.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website and platform. For more information about cookies and how to manage them, visit allaboutcookies.org.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (“right to be forgotten”)
- Right to restriction: Request that we limit how we use your data
- Right to data portability: Request your data in a structured, machine-readable format
- Right to object: Object to our processing of your data for marketing purposes
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at info@getpuller.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA) or United Kingdom and believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with your local data protection authority.
10. International Data Transfers
Puller operates globally and your information may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws as your home country. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Children’s Privacy
Puller is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a minor, please contact us at info@getpuller.com and we will delete it promptly.
12. Third-Party Links
Our website and platform may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Puller.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by email and update the “Last Updated” date at the top of this policy.
Your continued use of Puller after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you should discontinue use of our platform and contact us to request deletion of your data.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Puller Limited
Email: info@getpuller.com
Website: getpuller.com
We aim to respond to all privacy-related enquiries within 5 business days.